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 The Honourable Souls Forum Index » News » Can't register new credit card
  The time now is Tue Dec 12, 2017 9:03 am 

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PostPosted: Tue Jul 27, 2010 11:50 pm    Post subject: Can't register new credit card  Reply with quote  

Huit
Tarogpan Terrorizer


Joined: 08 Jul 2007
Posts: 439

So my credit card is expiring and I am trying to register my new credit card. I have verified my credit card (and have even called my bank to confirm that it is done), PoL still comes up with a message saying that Credit card authentication failed.

Have contacted SE a couple of times now via chatonline but they don't seem to be helpful. The final session asked me to contact EU helpdesk when i get home so i can be in front of the PoL log for them to fix. I will contact them again tonite when i get back home and if i still can't get it fixed, me & Pitpit will be quitting FF11 as well and wait for FF14.
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PostPosted: Wed Jul 28, 2010 3:06 pm    Post subject:  Reply with quote  

tears
:Long Live TheHonourableSouls:


Joined: 12 Aug 2006
Posts: 531

UMM i think u need to redo the authentication thing on the POL website
theres a button on there for "visa verify" or something XD
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PostPosted: Thu Jul 29, 2010 3:39 am    Post subject:  Reply with quote  

Huit
Tarogpan Terrorizer


Joined: 08 Jul 2007
Posts: 439

The on that you are referring to only registers credit card for US. For people outside of US, we'll have to register via our credit card provider.

After 5 failed attempts to help me solve my issue, guess it's time to say goodbye to FFXI.

really happy to have joined THS and happy to know u all Very Happy will see you all in FFIV for those that are playing ^.^
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PostPosted: Thu Jul 29, 2010 3:56 pm    Post subject:  Reply with quote  

nala
Weaver of Misfortunes


Joined: 05 Mar 2006
Posts: 790
Location: silverdale washington

huit try calling pol... its anoying but i had a similar problem recently they added my payment info in after i affirmed that the count was mine.
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